Question 1

Do I need to create an account to build a resume?

Accepted Answer

No. You can build, edit, and preview your resume completely free without creating an account. An account is only needed if you want to save your work across sessions, purchase the Career Launch Kit, or access your download credits later.

Question 2

How do I start building my resume?

Accepted Answer

Head to the Resume Builder. The editor guides you through each section step by step. No templates to configure, no setup required. Complete draft ready in under 10 minutes.

Question 3

Can I import my existing resume?

Accepted Answer

Yes. On the AI Review page you can upload your existing resume PDF or DOCX and our AI will analyze it and produce an improved version you can download.

Question 4

How many resumes can I build?

Accepted Answer

Unlimited. Build as many as you need for different roles — they are all free to create and preview. You only pay when you choose to download.

Question 5

What does HireSpark cost?

Accepted Answer

Building and previewing is always free. Download pricing: Resume PDF DOCX $2.99; AI Review download $4.99; Build Review Bundle $5.99; Cover Letter $2.99; Career Launch Kit everything $14.99. No subscriptions.

Question 6

Is there a subscription?

Accepted Answer

No. HireSpark has no subscription, no free trial that auto-converts, and no hidden fees. Every payment is a one-time transaction. Pay once and your download is yours permanently.

Question 7

What is the Career Launch Kit?

Accepted Answer

The Career Launch Kit ($14.99 one-time) includes: 1 Resume PDF + DOCX download, 1 AI Resume Review, 1 Cover Letter PDF + DOCX download, and 3 Tailored Application Cover Letters. Individual value is $19.94 — the Kit saves you $4.95 (25% off).

Question 8

Do my credits expire?

Accepted Answer

No. Credits purchased with the Career Launch Kit or any other plan never expire. Use them whenever you're ready — whether that's tomorrow or six months from now.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe. Apple Pay and Google Pay are supported on compatible browsers.

Question 10

Do you offer refunds?

Accepted Answer

Because you can preview your resume in full before paying, we're confident you'll be satisfied. Downloads are non-refundable once processed. If you encounter a technical issue preventing your download, email hello@usehirespark.com and we'll make it right.

Question 11

What does the AI Resume Review actually do?

Accepted Answer

The AI Review analyzes your resume against 47 ATS criteria produces an overall score identifies missing keywords for your target role rewrites weak bullet points to quantify impact with metrics flags formatting issues that confuse ATS parsers and produces a polished improved version.

Question 12

How accurate is the AI analysis?

Accepted Answer

HireSpark uses GPT-4o, the same model powering many enterprise HR tools. The analysis mirrors the logic of major ATS platforms (Workday, Greenhouse, Lever, iCIMS). While no tool can guarantee a specific outcome, our 47-point framework covers every criterion ATS and recruiters commonly evaluate.

Question 13

Can I review a resume I didn't build in HireSpark?

Accepted Answer

Yes. The AI Review tool accepts any PDF or DOCX resume you don't have to have built it in our editor. Upload any existing resume for analysis.

Question 14

How long does the AI review take?

Accepted Answer

Most reviews complete in 30–90 seconds depending on the length and complexity of your resume. You'll see a live progress bar as each section is analyzed.

Question 15

What file formats do I get when I download?

Accepted Answer

Every download includes both a PDF (ATS-optimized, print-ready) and a DOCX (fully editable Microsoft Word document). You get both formats for a single payment.

Question 16

Are the PDFs ATS-compatible?

Accepted Answer

Yes. Our PDFs use clean, structured layouts that ATS parsers read correctly. We specifically avoid tables, text boxes, headers/footers, and graphics that cause common parsing failures.

Question 17

Can I re-download after purchase?

Accepted Answer

Yes. Purchased resumes remain in your account history. Log in and visit your dashboard to access and re-download any previously purchased resume at any time.

Question 18

I purchased but my download didn't work. What should I do?

Accepted Answer

First, check your email for a download link. If the issue persists, email hello@usehirespark.com with your order details and we'll send your files manually within one business day.

Question 19

How does the cover letter builder work?

Accepted Answer

Visit the Cover Letter Builder fill in your name target job title company and a brief background summary. Our AI generates a professional cover letter in seconds. Edit regenerate and preview until you're happy then pay $2.99 to download PDF DOCX.

Question 20

What are Tailored Application Cover Letters?

Accepted Answer

Included in the Career Launch Kit, these are cover letters generated specifically for a job posting. Paste in the job description and HireSpark writes a cover letter that aligns your background to that exact role and company. You get 3 with the Kit.

Question 21

How do I log in?

Accepted Answer

HireSpark uses Replit OAuth for authentication. Click Sign In and you'll be securely authenticated — no separate password to remember.

Question 22

How can I delete my account and data?

Accepted Answer

Email hello@usehirespark.com with the subject line Delete My Account from the email associated with your account. We'll permanently delete all your data within 5 business days and confirm by email.

Question 23

Does HireSpark sell my data?

Accepted Answer

No. We never sell rent or share your personal information with third parties for marketing purposes. See our full Privacy Policy for details on how we use your data.

Question 24

Is my resume data secure?

Accepted Answer

Yes. All data is stored in encrypted PostgreSQL databases. Connections are TLS-encrypted. Access to stored data is restricted to authenticated sessions and admin staff only.

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